These terms apply to your use of Marc O'Polo.

Throughout these terms, “we,” “us,” and “our” refer to Marc O'Polo. “You” and “your” refer to any visitor, customer, account holder, or person using this website.

These Terms of Service apply to all areas of the online store, including browsing products, creating an account, placing an order, making a payment, contacting customer support, and using any website features made available by Marc O'Polo.

By using this website, you accept these terms.

If you visit this website, purchase from Marc O'Polo, or use any store feature, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

Additional policies may apply to specific parts of the shopping experience, including our shipping, return, privacy, and payment-related policies. Those policies are part of the overall terms that apply when you shop with Marc O'Polo.

Please use the store responsibly.

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the store.

• You must provide accurate and current information when placing an order or contacting support.
• You may not use the website to commit fraud, abuse promotions, or interfere with another customer’s experience.
• You may not attempt to access restricted systems, customer accounts, payment data, or store administration areas.
• You may not copy, scrape, reproduce, or misuse website content except as allowed by normal personal shopping use.

Product information is provided to help you shop clearly.

We make reasonable efforts to present product names, descriptions, colors, sizes, images, prices, and availability accurately. However, product details may contain errors, may change without notice, or may display differently depending on your device screen, browser, or settings.

Product availability is not guaranteed. Marc O'Polo may update, modify, discontinue, limit, or remove products at any time.

Prices and availability may change.

Prices, promotions, discounts, product availability, and checkout totals may change without prior notice. If a pricing or product error appears on the website, Marc O'Polo may correct the error, cancel the affected order, or contact you for instructions before continuing with the order.

Promotional offers, discount codes, and store credits may be subject to additional conditions, expiration dates, exclusions, or limits. Offers cannot be applied retroactively unless we clearly state otherwise.

Orders are reviewed before fulfillment.

When you place an order, you agree that the information you provide is complete, accurate, and authorized. Submitting an order does not guarantee acceptance. Marc O'Polo may review, refuse, cancel, or limit an order when necessary.

• Payment must be approved before an order can be processed.
• We may contact you if order details require confirmation.
• We may cancel orders that appear inaccurate, unauthorized, fraudulent, duplicated, or unavailable.
• If an order is canceled after payment, the eligible amount will be handled through the original payment process where applicable.

Shipping details are covered by our shipping policy.

Marc O'Polo offers Free Worldwide Shipping as described in our Shipping Policy. Shipping timelines, order processing, tracking updates, destination limits, address issues, customs-related handling, and package concerns are explained in that policy.

Delivery estimates are not guaranteed arrival dates. Delays may occur due to address issues, local delivery conditions, holidays, customs review, weather, or other events outside normal transit flow.

Return requests are handled under our return policy.

Marc O'Polo offers 30 Days Free Returns for eligible items as described in our Return Policy. Return eligibility, item condition requirements, non-returnable items, refund timing, exchanges, and damaged or wrong item requests are handled according to that policy.

Customers must contact customer service before sending any return. Returns sent without customer-service return instructions may not be accepted.

You are responsible for your account information.

If account features are available, you are responsible for keeping your login information secure and for ensuring that the details in your account are accurate. You should notify us if you believe your account has been accessed without permission.

Marc O'Polo may restrict, suspend, or remove account access if we believe an account is being misused, used fraudulently, or used in a way that violates these terms.

Certain uses of the website are not allowed.

You agree not to use this website, its content, or its services for any unlawful, harmful, misleading, or abusive purpose.

• Do not submit false, inaccurate, stolen, or unauthorized information.
• Do not interfere with website security, checkout, payment processing, or store functionality.
• Do not upload or transmit viruses, malicious code, spam, or harmful content.
• Do not impersonate another person or misrepresent your identity.
• Do not use automated tools to scrape, copy, test, overload, or disrupt the website.
• Do not use Marc O'Polo content, branding, images, or product information for unauthorized commercial purposes.

Website content belongs to Marc O'Polo or its content providers.

The website design, text, product content, graphics, images, logos, icons, layouts, and other materials are protected by intellectual property rights. You may use this content only for personal shopping and normal website browsing.

You may not reproduce, distribute, modify, publish, sell, or use website content for commercial purposes without permission from Marc O'Polo or the applicable rights holder.

Some links or tools may lead to third-party services.

This website may include links, payment tools, apps, or services operated by third parties. Third-party services are controlled by their own terms, privacy practices, and policies.

Marc O'Polo is not responsible for third-party websites or services that we do not control. Please review third-party terms before using those services or providing information through them.

The website is provided for shopping and information purposes.

We work to keep the website accurate, available, and secure, but we do not promise that every part of the website will always be uninterrupted, error-free, current, or compatible with every device or browser.

Product information, pricing, promotions, availability, and store content may be corrected, updated, or changed at any time.

Our responsibility is limited where allowed.

To the fullest extent allowed by applicable law, Marc O'Polo is not responsible for indirect, incidental, special, consequential, or punitive damages related to your use of the website, inability to use the website, order issues, product availability, third-party services, or website errors.

Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection laws.

These terms may be updated from time to time.

Marc O'Polo may update these Terms of Service when store operations, website features, policies, or legal requirements change. The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website after changes are posted means you accept the updated terms.

Questions about these terms?

Contact Marc O'Polo customer support at [email protected]. Please include your name, order number if applicable, and a short description of your question so we can assist you efficiently.