Customer Care
Contact Us
Need help with your Marc O'Polo order or have a question before you shop? Send us a message and our customer support team will help you with clear, practical next steps.
Response Time
We typically reply within 24–48 hours.
Service Hours
Monday–Friday, 9:00 AM–6:00 PM.
How to Reach Us
Send your question to the Marc O'Polo support team.
For the fastest assistance, email us at [email protected]. You can also use the contact form on this page for general questions about orders, shipping, returns, exchanges, products, or account help.
Please send one message per request when possible. This helps us review your details clearly and reply with the right information.
What to Include
A few details can help us answer more quickly.
When you contact Marc O'Polo, include the information that best matches your question.
- Your full name and the email address used at checkout.
- Your order number, if your message is about an order.
- The product name, color, size, or SKU if your question is about an item.
- A short description of what you need help with.
- Photos, if your message is about a damaged, incorrect, or incomplete item.
Support Topics
We are here to help with the most common shopping questions.
Order Support
Contact us if you need help reviewing an order, updating order details, or understanding the status of a recent purchase.
Shipping Support
We can help with shipping questions, delivery updates, incomplete shipments, or concerns about a package in transit.
Returns & Exchanges
Reach out if you have questions about starting a return, requesting an exchange, or understanding which details are needed for your request.
Product Questions
Ask us about sizing, fit, materials, colors, availability, or product details before placing your order.
Account Help
Send us a message if you need help with account access, account information, or customer profile questions.
General Questions
Not sure where your question fits? Email us and we will direct your message to the right support area.
Privacy
Your message is handled with care.
Please include only the information needed to help with your request. We use the details you provide to review your question, respond to your message, and support your customer service request.
For your security, please do not send full payment card numbers, passwords, or unnecessary sensitive information by email or through the contact form.
Thank You
We appreciate you contacting Marc O'Polo.
Our customer support team will review your message and respond as soon as possible within our service hours. Thank you for giving us the details we need to help you properly.
