Your privacy matters when you shop with Marc O'Polo.

Throughout this policy, “we,” “us,” and “our” refer to Marc O'Polo. “You” and “your” refer to visitors, customers, account holders, email subscribers, and anyone who interacts with our online store.

We use customer information to operate the store, process orders, communicate about purchases, provide support, improve website functionality, and send marketing emails when you have subscribed or otherwise permitted us to do so.

We collect information you provide and information related to your store activity.

The information collected depends on how you use Marc O'Polo, such as browsing products, placing an order, creating an account, signing up for emails, or contacting us for help.

• Contact details, such as name, email address, billing address, shipping address, and other order-related contact information.
• Order details, such as products purchased, sizes, colors, quantities, discounts used, delivery information, and purchase history.
• Account details, if account features are available, such as login-related information and saved customer preferences.
• Customer support details, such as messages, return or exchange requests, product questions, photos you choose to provide, and related communications.
• Website usage details, such as pages viewed, products visited, device information, browser type, approximate location information, and interactions with the online store.
• Email marketing details, such as subscription status, email preferences, and engagement with marketing messages.

Customer information helps us operate the store and support your order.

Marc O'Polo uses personal information for practical store purposes, customer communication, and service improvement.

• To process, confirm, pack, ship, deliver, and manage orders.
• To provide order updates, shipping notices, return instructions, exchange support, and customer service responses.
• To review payments, prevent fraud, protect the store, and manage transaction-related records.
• To maintain customer accounts, preferences, and order history where account features are available.
• To improve website layout, product discovery, store performance, and customer experience.
• To send email marketing, promotions, product updates, or store news when you subscribe or give permission.
• To comply with applicable operational, security, tax, accounting, and recordkeeping requirements.

We use order information to complete your purchase.

When you place an order with Marc O'Polo, we use the information you provide to confirm your purchase, prepare your items, arrange shipment, provide tracking or delivery updates, handle returns or exchanges, and respond to order-related questions.

We may also use order information to verify transaction details, review unusual activity, prevent unauthorized purchases, manage customer support requests, and maintain accurate store records.

Payments are handled through the payment options available at checkout.

Marc O'Polo may offer PayPal, Stripe, and credit card payment options. Payment details are used to authorize, process, verify, refund, or otherwise manage your purchase.

We do not ask you to send full payment card numbers, passwords, or sensitive payment credentials by email. Please do not include this type of information when contacting customer support.

We use cookies and analytics to support website functionality and improve the store.

Marc O'Polo uses cookies, similar technologies, and analytics tracking to help the website function, remember preferences, understand store performance, improve navigation, support checkout, and measure how visitors interact with our pages.

• Essential cookies may support cart, checkout, account, security, and website functionality.
• Preference cookies may help remember settings or shopping experience choices.
• Analytics tracking may help us understand page visits, product interest, site performance, and customer journey patterns.
• Marketing-related cookies may help measure email, promotion, or advertising performance where applicable.

You can usually adjust cookie settings through your browser. Blocking some cookies may affect website features, cart behavior, checkout, or account functionality.

We may send marketing emails if you subscribe.

If you sign up for Marc O'Polo email updates, we may use your email address to send store news, product updates, promotions, restock notices, or other marketing messages.

You may unsubscribe from marketing emails by using the unsubscribe link in an email message or by contacting us at [email protected]. Even if you unsubscribe from marketing, we may still send non-marketing messages related to orders, payments, shipping, returns, exchanges, account activity, or customer support.

We may share information with service providers that help operate the store.

Marc O'Polo may share the information needed for business and store operations with service providers that help us provide website hosting, payment processing, order management, shipping, customer support, email communication, fraud prevention, analytics, and related store services.

Service providers are expected to use customer information only as needed to provide services to Marc O'Polo or as otherwise allowed by their own applicable terms and privacy practices.

We take reasonable steps to protect customer information.

Marc O'Polo uses reasonable administrative, technical, and operational measures designed to help protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

No online store, transmission method, or electronic storage system can be guaranteed to be completely secure. Please keep your account details private, use strong passwords when account features are available, and contact us if you believe your information may have been misused.

We keep information only as long as reasonably needed.

Marc O'Polo may retain customer information for as long as needed to provide services, process orders, support returns or exchanges, maintain transaction records, resolve disputes, prevent fraud, improve store operations, and meet applicable recordkeeping needs.

When information is no longer reasonably needed, we may delete, anonymize, or securely retain it according to our operational requirements.

You may have choices regarding your personal information.

Depending on where you live and how you interact with Marc O'Polo, you may have the right to request access to personal information, ask for corrections, request deletion, object to certain uses, restrict certain processing, withdraw marketing consent, or request a copy of certain information.

To make a privacy request, contact us at [email protected]. We may need to verify your identity and order or account details before completing a request.

Marc O'Polo is not intended for children.

Our online store is designed for customers who can lawfully shop online or who use the store with appropriate permission from a parent or guardian. We do not knowingly request personal information from children for independent account creation, purchasing, or marketing purposes.

If you believe a child has provided personal information to Marc O'Polo, please contact us so we can review the request.

Your information may be processed in different locations.

Because Marc O'Polo supports online shopping and customer service, information may be processed, stored, or accessed in locations outside your country depending on store operations, service providers, payment processing, shipping support, and customer support needs.

By using the online store or providing information to Marc O'Polo, you understand that your information may be handled in connection with these international store operations.

This Privacy Policy may be updated from time to time.

Marc O'Polo may update this Privacy Policy when store features, customer support processes, payment options, cookies, analytics, email marketing practices, or operational needs change.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted means the updated Privacy Policy applies to your use of Marc O'Polo.

Questions about privacy?

Contact Marc O'Polo customer support at [email protected]. Please include your name, the email address related to your request, and a short description of your privacy question so we can assist you efficiently.