Simple returns begin with the right return instructions.

We want your Marc O'Polo return request to be clear and easy to follow. Eligible items may be returned within 30 days under our 30 Days Free Returns service.

Customers must contact our customer service team before sending any return. Returns sent without contacting customer service first may not be accepted.

Items must meet the return conditions.

To be eligible for a return, the item must be returned in a condition that allows it to be reviewed and processed properly.

• The return request must be started within 30 days of receiving the order.
• The item must be unworn, unused, unwashed, and unaltered.
• The item should include original tags, labels, packaging, and accessories where applicable.
• The item must not show signs of wear, stains, fragrance, damage, or modification.
• Proof of purchase, order number, or order email may be required to review the request.

Some items may not be eligible for return.

Certain products may be excluded from returns for hygiene, condition, or purchase-status reasons.

• Items that have been worn, washed, altered, damaged, or used.
• Items without original tags, labels, packaging, or included accessories where required.
• Personalized, customized, or made-to-order items.
• Gift cards or store credit vouchers.
• Items marked final sale or non-returnable at the time of purchase, unless they arrive damaged, defective, or incorrect.

Please contact us before sending your return.

To start a return, email Marc O'Polo customer support at [email protected]. Please do not send any item back before receiving return instructions and return details from our customer service team.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

• Your full name and the email address used at checkout.
• Your order number.
• The item name, color, size, and quantity you want to return.
• The reason for your return request.
• Photos if the item arrived damaged, defective, incorrect, or incomplete.

Eligible approved returns are free within the return window.

Marc O'Polo offers 30 Days Free Returns for eligible items. Once your return request is reviewed, our customer service team will provide the correct return instructions and return details.

Please follow the return instructions exactly. Items returned through an unapproved method, sent to the wrong location, or shipped without contacting customer service first may not be accepted.

Refunds are processed after inspection.

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, the refund will be processed within 3–15 days after the returned item is received and inspected.

Refund timing may also depend on your payment provider or bank after the refund has been issued. If the return does not meet the policy conditions, customer service will contact you with the next steps.

Exchange requests are reviewed by customer service.

If you need a different size, color, or item, contact us at [email protected] before sending anything back. Exchange availability may depend on current stock and item eligibility.

If an exchange is not available, we may help you return the eligible item for a refund so you can place a new order for the item you prefer.

Please contact us as soon as possible.

If your order arrives damaged, defective, incomplete, or incorrect, email [email protected] with your order number and clear photos of the item, packaging, shipping label, and any visible issue.

Please do not return damaged, defective, or incorrect items before receiving instructions from customer service. We will review your message and provide the next steps based on the issue.

Final sale rules apply when clearly stated at purchase.

Items marked final sale or non-returnable at the time of purchase are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

If you are unsure whether your item is eligible, contact customer service before sending it back.

Need help with a return?

Contact Marc O'Polo customer support at [email protected] before sending any return. Please include your order number, full name, item details, and a short description of your request so we can assist you efficiently.