Simple shipping, clear timing, and worldwide delivery.

We process orders carefully before shipment so your Marc O'Polo items can be prepared, checked, and handed over for delivery. Order processing time is 1–3 days.

After your order ships, the estimated delivery time is 2–5 days. Delivery times are estimates and may vary due to address accuracy, customs review, local delivery conditions, weather, holidays, or other events outside normal transit flow.

We ship worldwide.

Marc O'Polo provides Free Worldwide Shipping for eligible customer orders. Please enter a complete and accurate shipping address at checkout, including apartment, unit, building, postal code, region, and country details where applicable.

If a destination cannot be serviced due to delivery restrictions, address limitations, or local shipping conditions, we will contact you by email using the contact information provided with your order.

Free Worldwide Shipping is included with your order.

Shipping is free worldwide. There is no standard shipping charge added at checkout for this service.

Tracking information is updated after shipment.

Once your order has shipped, tracking information will be prepared for your package. Tracking updates may take 1–3 days after shipment to appear.

If your tracking link does not show movement right away, please allow the tracking update window to complete. Some tracking pages refresh only after the package is scanned by the delivery network.

• Order processing time: 1–3 days.
• Estimated delivery time after shipment: 2–5 days.
• Tracking update time after shipment: 1–3 days.
• Shipping carrier: [Insert shipping carrier].

Please review your shipping address before placing your order.

Customers are responsible for entering the correct shipping information at checkout. If you notice an incorrect address after placing an order, contact us as soon as possible at [email protected].

We will do our best to review your request before shipment. Once an order has been processed or shipped, address changes may not be possible.

Customs-related charges are included in Free Worldwide Shipping.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

If you receive a notice requesting payment for customs duties, import taxes, brokerage fees, or government charges connected to your Marc O'Polo order, please contact us before making payment so we can review the situation and assist you.

Contact us if your package is lost, delayed, or damaged.

If your order appears delayed beyond the estimated delivery window, please check the tracking information first. If tracking has not updated or the delivery issue remains unclear, email us so we can help review the shipment.

• Lost packages: Contact us with your order number and tracking details so we can investigate the issue.
• Delayed packages: Delivery may take longer during holidays, severe weather, customs review, or local carrier delays.
• Damaged packages: Email photos of the package, product, label, and packing materials so we can review the concern.

Need help with shipping?

For shipping questions, delivery concerns, tracking issues, address corrections, or customs-related notices, contact Marc O'Polo customer support at [email protected].

Please include your order number, full name, shipping address, tracking number if available, and a short description of the issue so we can assist you more efficiently.